Alana Bako is the Administrative & HR Lead at the Law Offices of Sabrina Li, where she plays a vital role in ensuring smooth operations and providing excellent client support. With a background in psychology, Alana graduated cum laude from Monash University, where she developed a deep understanding of human behavior and interpersonal dynamics. Having amassed over 5 years of customer service experience, Alana excels in providing exceptional support and assistance to clients.
Within the Law Offices of Sabrina Li, Alana plays an integral part in the support structure of the firm. She possesses a keen eye for identifying the needs of both the organization and its clients, and excels at creating positive and collaborative working environments. Beyond her administrative prowess, Alana is known for her calm empathetic nature and her commitment to fostering positive relationships with clients and colleagues alike. She takes pride in providing personalized assistance and goes the extra mile to ensure that everyone she interacts with feels valued and supported.
Throughout her secondary and tertiary education, Alana held multiple leadership positions, showcasing her natural aptitude for taking charge and driving positive change. Beyond her academic and professional accomplishments, Alana has a background in psychometry, adding an extra layer of expertise to her skill set. Her ability to assess and interpret psychological measurements enhances her understanding of individuals' needs and enables her to offer tailored support when necessary. Outside of work, Alana has an adventurous side and enjoys engaging in adrenaline-charged activities in her personal time. This love for challenges translates into her professional life, as she eagerly embraces demanding tasks and approaches them with enthusiasm and determination.